If you change your mind, you may return a Displate within 100 calendar days of delivery and you will receive a 100% refund. The product is eligible for return if it is in the original state and the mounting system has not been used. The Product needs to be sent at the customer's cost.
In case of a partial return, the original shipping cost is not refunded. Also, the custom prints and Displates obtained with a Displate Club voucher are non-refundable. As for a Safe Wall Magnet Mounting System, a 3D Magnet, or a Displate Stand, you can return it as per our policy above, however, partial returns of a Safe Wall Magnet Mounting System are not possible.
As for Lumino, to be eligible for a refund the whole product including, the power bank, 2 x USB-C cables, and the mounting system needs to be returned in the original package, or alternatively, a package which is labelled with a UN3481 Lithium Battery Label. You may find it here. The label must be printed in color with a minimum dimension of 10 cm wide × 10 cm high (3.94"/3.94").
Please write down your full shipping details on the package as per your order. Also, please print the withdrawal form which you may find here, and enclose it in the package. This will help us to identify your order and speed up the refund process.
The address for return is:
GWD Concept Sp z o.o.
Okolna 45, hall C
05-270 Marki
Poland
After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of cancellation, however, we will do our best to do it asap.