We want you to smile when you receive your Displate. If, for some reason, you are not happy with the purchase, please contact us! We will fix it.
Expected delivery time is business days. Delivery for non-standard product (Lumino) vary. Please check the cart. The shipping time includes manufacturing process, shipping and handling. The shipping cost depends on the total weight of the package, the country of shipment and fuel fee. In order to check precise shipping cost, the chosen product must be added to the cart.
All parcels are securely packed and sent by DHL, UPS or Fedex couriers. Every parcel has its individual tracking number. In order to obtain it, click here (remember to include the order number in your mail).
If you change your mind, you may return a Displate product within 100 calendar days of delivery and you will receive 100% refund. The product is eligible for return if it is in the original state and the mounting system has not been used. The Product needs to be sent at the customer's cost.
In case of a partial return the original shipping cost is not refunded. Also, the custom prints and Displates obtained with a Displate Club voucher are non-refundable. As for a Safe Wall Magnet Mounting System and a 3D Magnet, you may return it as per our policy above, however, partial returns of a Safe Wall Magnet Mounting System are not possible.
As for Lumino, to be eligible for a refund the whole product including, power bank, 2 x USB-C cables and the mounting system needs to be returned in the original package or alternatively a package which is labelled with a UN3481 Lithium Battery Label. You may find it here. The label must be printed in color with the minimum dimension of 10 cm wide × 10 cm high (3.94"/3.94").
Please write down your full shipping details on the package as per your order and put a note with your order number inside it.
The address for return is:
GWD Concept Sp z o.o.
Okolna 45, hall C
After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of cancellation, however, we will do our best to do it asap.
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