Frequentlyasked questions

Account

  1. How do I create an account on Displate?
  2. Is my personal information safe?
  3. How do I change my password?
  4. I forgot my password. How can I log in?
  5. Can I change my login e-mail address?
  6. How can I sell artworks if I have a customer’s account?
  7. How do I delete my account?

General

  1. What are the sizes, weights and thickness of Displate products?
  2. How to mount your products properly?
  3. Does a frame change the size of a Displate?

Safe Wall Magnet System

  1. Is the mounting system included in the price?
  2. Is it possible to stick a Displate on a wallpaper?
  3. How to remove a magnet from the wall?
  4. Can you recommend a different method of mounting?
  5. Can I mount my Displate on the brick surface?
  6. Can I mount my Displate on a slanted wall?
  7. Can I mount my Displate in a bathroom?
  8. Is it possible to purchase additional magnets?

Order

  1. How can I pay for an order?
  2. Will I receive my confirmation e-mail?
  3. How to use a discount code?
  4. How can I add two discount codes?
  5. I forgot to apply a discount. Can you refund me a difference?
  6. Can I change or add another item to my order?
  7. Is the invoice included in the package?
  8. Can I order a Displate with my own image?
  9. Can you customise an artist’s design which is already published on your website?
  10. Can I request a new Displate?
  11. Can I request a specific or larger size of a Displate?
  12. Can I get XL size in one piece?
  13. What kind of frames do you offer?
  14. Can I choose a frame or gloss finish with my XL Displate?
  15. Can I order only a frame for my current Displate?
  16. What’s the difference between matt and gloss finish?
  17. Can I buy digital art files?
  18. Do you offer gift codes or vouchers?
  19. Do you offer gift wrapping service?
  20. Can I cancel my order?
  21. I have cancelled my order. When will I receive a refund?
  22. Will there be any customs fee applied to my order?
  23. Why is my payment not successful?
  24. Is payment on your website secure?
  25. Why did a Displate disappear from my wishlist?

Shipping

  1. What countries do you ship to?
  2. How can I check the status of my order?
  3. What can I do if my parcel lacks its content, the received product has some defects or is damaged?
  4. What happens if my package is marked as signed but I didn't receive it?
  5. What is the estimated time of delivery?
  6. What are the shipping costs?
  7. What shipping companies do you use?
  8. Do you deliver to PO BOX, APO, FPO, DPO addresses?
  9. Do you deliver to the services points?
  10. Can I request my order to be delivered without a signature?
  11. How can I change my shipping address?
  12. How can I complete this purchase with a different shipping and billing country?

Returns

  1. What is your return policy?
  2. Can I exchange any of your products?
  3. I have returned my order. When I will receive a refund?

Displate Membership Club

  1. Why do you recommend to subscribe to Displate Membership Club?
  2. How to join Displate Membership Club?
  3. How does Displate Membership Club work?
  4. What is the cost of Displate Club?
  5. How can I pay for Displate Club?
  6. Can I update my payment information?
  7. Why I cannot see the possibility to join Displate Club?
  8. Can I purchase more than one membership?
  9. How to get a discount and free shipping on my subsequent orders?
  10. I signed up for Displate Club. Why was I charged for shipping?
  11. What kind of discounts do you offer in Membership Club?
  12. Can I combine my discount offered in Displate Membership Club with other promotions?
  13. When and how many art gifts will I receive?
  14. How can I buy custom Displate?
  15. What sizes are available for custom made Displates?
  16. Can I choose a frame or gloss finish with my custom Displate?
  17. Can I cancel my Displate Club?
  18. Can you refund my Displate Club fees already paid if I decide to terminate my membership?
  19. Can I redeem my voucher for an artwork from the limited edition?
  20. If I redeemed my voucher can I still return my Displates to get a refund?
  21. If I redeemed my voucher can I still exchange my Displates?
  22. If I redeemed my voucher for a Displate which value is lower than the value of the voucher can I use it for next Displate or ask for refund of unused value?
  23. Can I refund my custom made Displate?
  24. How long a voucher is valid?
  25. Can I exchange my voucher to a new one after it expires?
  26. Can you refund the value of an unused voucher?
  27. Can I pass my voucher to someone else?
  28. How long Displate Membership Club is valid?

Artists

  1. How to become an Artist on your website?
  2. Do I have to pay something to become an Artist on Displate?
  3. Do the artworks presented on Displate undergo any selection?
  4. What technical requirements have to be fulfilled by the artwork to pass verification?
  5. What is your copyrights policy?
  6. How to upload artworks on the website?
  7. Can I upload a square image?
  8. Why isn’t my Displate available in XL?
  9. Why do I receive the error message:‘artwork is too short’ or ‘increase size, long side must be at least’ while uploading an artwork?
  10. Why can’t I upload my artwork, even though I filled in the description?
  11. Why are my artworks still awaiting approval?
  12. Why are my artworks not approved?
  13. Why aren’t my collections visible in my profile?
  14. Why can’t I find my published artworks when searching?
  15. How do I delete an artwork?
  16. How can I delete a not approved image from my profile?
  17. How can I change the details of my artwork?
  18. How can I change the details of my collection?
  19. I made a mistake. The image is not approved yet, can you delete it so that I can upload the correct file?
  20. Can Artists set the price of their artworks by themselves?
  21. Is there a way to see number of views on my artworks/profile?
  22. How can I get my artworks featured on the Displate main page?
  23. What does the promote button do?
  24. What is the size of a profile and background photo?
  25. What is an artist’s commission for selling an artwork from a regular collection?
  26. How can I see my sales and earnings?
  27. When is the commission published on my account?
  28. Is there a minimum pay-out threshold?
  29. How do I request pay-out?
  30. When do I get paid?
  31. Why did a sale disappear from my dashboard?
  32. Can I apply my commission as Displate credit?
  33. I uploaded my tax data, why can’t I request my commission?
  34. When will the winners of the contest be announced?
  35. What if my artwork was uploaded before the art contest deadline and it was approved after the deadline?

Buy your own

  1. Do I have to be registered on Displate to buy my own artworks?
  2. Is there a discount for artists to buy their own artworks?
  3. Will I get a commission if I order my desings?
  4. How can I buy my own artworks?
  5. Do I have to pay for shipping of my own prints?
  6. Can I return my own designs?
  7. May I buy other artists’ artworks in this offer?

Limited edition

  1. What is the limited edition?
  2. What are the sizes of the artworks in the limited edition?
  3. Can I purchase an artwork from the limited edition with frames or gloss finish?
  4. How long an artwork from the limited edition will be available for sale?
  5. What is an artist’s commission for selling an artwork from the limited edition?
  6. How can I sell my artworks in the limited edition?
  7. Can Artists set the price of the artworks in the limited edition by themselves?
  8. Why can’t I see a modified version of my artwork on my profile?
  9. Can I buy my own artwork from the limited edition?

Share and Earn

  1. How to sell artworks as an artist with Share and Earn?
  2. What is an artist’s commission in Share and Earn?
  3. What is an artist’s commission of the limited edition Displate sold with a link Share and Earn?
  4. What is an influencer’s commission in Share and Earn?
  5. How do you know the commission is mine?
  6. What happens if someone clicks on the link that I’m sharing, does not purchase it during the first session but comes back later and makes a purchase?
  7. Do I have to pay to be able to use Share and Earn?
  8. How can I see my sales and earnings?
  9. How and when can I withdraw my earnings?

Account

How do I create my account on Displate?

To create an account please go here and click the ‘Create a Customer Account’ button. Fill in the required information, your user name, email address, first and last name and next create your password. Finally, please select the ‘Create an account’ button located below the registration form.

Is my personal information safe?

Yes. Displate respects your privacy, therefore, we will never distribute any of your personal information that is submitted on our site. Please read more about Privacy Policy here.

How do I change my password?

Please go to the section ‘My profile’ in the top right corner of the page and ‘Account settings’ where you may change your password.

I forgot my password. How can I log in?

Please go to your login page and click on ‘Forgot password?”. We will send you a retrieval e-mail with the instruction to follow. Your login page is located here.

Can I change my login e-mail address?

Yes. Please go to the section ‘My profile’ in the top right corner of the page and ‘Account settings’ where you may change your e-mail address.

How can I sell artworks if I have a customer’s account?

Please go to the section ‘My profile’ in the top right corner of the page and click ‘Open shop’ in the section ‘Open Displate Shop&earn on your designs’ to start selling your designs.

How do I delete my account?

To delete your account please go to the section ‘My profile’ in the top right corner of the page and ‘Account setting’. At the bottom you will find ‘Deactivate account’ button. Please note that all the content of your account will be deleted.

General

What are the sizes, weights and thickness of Displate products?

How to mount your products properly?

PRODUCT SIZE WEIGHT THICKNESS MOUNTING
Medium Displate 45cm/32cm (17.72"/12.6") 0.70kg (1.54 pounds) 0,3mm Click here
Large Displate 67.5cm/48cm (26.60"/18.90") 1.4kg (3.08 pounds) 0,3mm Click here
X Large Displate
(made from 4 M size plates)
90cm/64cm (35.44"/25.20") 2.8kg (6.17 pounds) 0,3mm Click here

Does a frame change the size of a Displate?

Our frames are printed directly on Displates and do not change the size of Displate itself, however, make a design slightly smaller. Also, frame for M size Displate is 3 cm wide and for L is 3, 8 cm.

Safe Wall Magnet System

Is the mounting system included in the price?

Yes, it is. Our mounting system includes a magnet or magnets, depending on the size of your Displate.

Is it possible to stick a Displate on a wallpaper?

We generally recommend mounting a Displate on even surfaces only. A lot of our customers stick it to their wallpapers, however, we are unable to assess whether it holds on your particular wallpaper.

How to remove a magnet from the wall?

To remove a magnet from the wall you need to grab a corner of the protective leaf and pull slowly.

Can you recommend a different method of mounting?

In general, we do not recommend any other methods of mounting a Displate on the wall than using a magnet. However, we can suggest making a hole in the magnet and mounting it to the wall by using a nail.

Can I mount my Displate on the brick surface?

In general, we don’t recommend to mount a Displate on rough or uneven surfaces. In this situation, we can suggest using a few pieces of adhesive gum to stick the Displate to the wall. Alternatively, you can make a hole in the magnet and mount it to the wall by using a nail.

Can I mount my Displate on a slanted wall?

Unfortunately, in case of a slanted wall, gravity can overpower the magnet causing your Displate to fall. Therefore, we only advise mounting our Displates on a straight surface.

Can I mount my Displate in a bathroom?

Our Displates are galvanized which prevents them from rusting. However, in general we don’t recommend mounting a Displate in an exceptionally hot or steamy room as the humidity can affect the strength of your magnet.

Is it possible to purchase additional magnets?

Yes, please go here to purchase additional magnets.

Order

How can I pay for an order?

You can pay with your credit card or via PayPal. Payments are made in USD, EUR, GBP, DKK, SEK, CHF. If you choose a different currency than mentioned above, the final charge is made in USD at the exchange rate of your bank.

Will I receive my confirmation e-mail?

Yes. As soon as you place an order we send the confirmation e-mail. If you don’t receive it, please check your spam folder to make sure it didn’t get lost there.

How to use a discount code?

Please enter a discount code to the discount code box located just below the order details in the cart. Please make sure you enter a discount code before checking out.

How can I add two discount codes?

We are afraid that it is not possible to apply multiple discount codes to one order.

I forgot to apply a discount. Can you refund me a difference?

Unfortunately, we are not able to apply a discount to the order already paid. The only solution is to cancel the order and place a new one with a discount available on the website. However, please note that according to our cancellation policy the order can be cancelled only within 24 hours of placing it.

Can I change or add another item to my order?

Unfortunately, we are not able to amend the order already paid. The only solution is to cancel the order and place a new one. However, please note that according to our cancellation policy the order can be cancelled only within 24 hours of placing it.

Is the invoice included in the package?

We include invoices only when we ship outside EU. If you would like a digital copy of your invoice please contact us here. We will be happy to send it to you.

Can I order a Displate with my own image?

Yes, however this option is only available in Displate Membership Club. You can find more information about our Club and how to join here.

Can you customise an artist’s design which is already published on your website?

The designs on our website belong to our artists and we are not able to make any amendments. Every design is an artwork of a specific artist and therefore their intellectual property.

Can I request a new Displate?

We would be happy to contact an artist on your behalf if you have a suggestion for a new Displate in one of the artist’s collections. However, unfortunately we cannot give you any guarantee that the requested artwork will be uploaded, as our artists are free to upload only artworks of their choice and we don't have any influence on their content or in the theme they want to follow. If you’d like to send us a request, please contact us at here and let us know the name of the artist as well as the desired Displate.

Can I request a specific or larger size of a Displate?

We are afraid that we are not able to print in custom sizes. Due to the limitations in the production process, we can only print Displates in the sizes below:

Medium size is 45 cm/32 cm (17, 72" / 12, 6"),
Large size is 67. 5 cm/48 cm (26, 60" / 18, 90"),
X Large size is 90 cm/64 cm (35, 44”/25, 20”).

Can I get XL size in one piece?

We are afraid that our production is not currently capable of printing XL Displates in one-piece. However, we will consider this in the future.

What kind of frames do you offer?

Every product page on our website contains a video which shows how our frames look:Displate frames infoEach frame is 3D printed on metal using a patent pending technology. We offer four different frames such as graphite and black, white and natural wood patterns.

Can I choose a frame or gloss finish with my XL Displate?

No. XL Displates are only available in matte finish without the possibility to add frames.

Can I order only a frame for my current Displate?

Each frame is printed directly on the Displate so it remains one-piece. Unfortunately, this means that the frames are not possible to order separately.

What’s the difference between matt and gloss finish?

Gloss finish works great for photographs, as it really highlights blacks in the photos, resulting in high contrast images, with boosted colours. Matt, on the other hand, imitates this particular film effect in images, focusing more on the texture of the image. It is also less prone to fingerprints. Additionally, matt finish will not show as many reflections as gloss and it will not show much glare if the sun shines directly on the Displate. One thing though-both finishes look amazing:-)

Please click here for more information about both finishes and also see the photo below:Dislate matte and gloss finish

Can I buy digital art files?

The artworks found on Displate cannot be sold in a digital format. Each design on Displate is owned by artists who created them and it’s their intellectual property.

Do you offer gift codes or vouchers?

Unfortunately, we do not offer gift codes or vouchers.

Do you offer gift wrapping service?

Unfortunately, we do not offer any gift wrapping service.

Can I cancel my order?

Yes. It is possible but not later than 24h after placing an order. This is due to the fact that after that time the products are printed. If you would like to cancel your order, please contact us here so that we can help.

I have cancelled my order. When I will receive a refund?

Your refund should be finalized within 14 days of cancellation but we will do our best to do it asap.

Will there be any customs fee applied to my order?

Depending on the destination, there is a possibility of an additional duty fee. Its amount depends on specific countries regulations. Any costs related to customs duties shall be paid by the buyer.

Why is my payment not successful?

The most common reason for this is due to the fact that some bank providers, especially in US, CA, or AU impose a restriction on foreign payments. We suggest contacting your bank for more details.

Is payment on your website secure?

We confirm that payment on our website is secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL displate.com

Why did a Displate disappear from my wishlist?

Unfortunately, this means that the Displate you wish to buy is no longer available. Our artists are free to upload, update and remove artworks from our website at any time and we respect their decisions. Some artists prefer to put up collections only for the limited time or remove them for other reasons and we are afraid that we don't have any influence on it.

Shipping

What countries do you ship to?

We ship to Australia, Austria, Belgium, Bulgaria, Canada, Chile, , Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela.

How can I check the status of my order?

To check the shipping status of your order, please click here and enter 7 digits of your order number.

What can I do if my parcel lacks its content, the received product has some defects or is damaged?

Please remember to always check the content of a parcel in the presence of a courier. If after opening the package you find out that it lacks its content or the product has some defects, please send us some photos of all received Displates as well as the box here so that we can help.

What happens if my package is marked as signed but I didn't receive it?

We are sorry about this unfortunate situation. Please contact us here so that we will work with the shipping company to resolve the issue as soon as possible.

What is the estimated time of delivery?

Expected delivery time is up to business days. The shipping time includes manufacturing process, shipping and handling.

What are the shipping costs?

The shipping costs depend on the total weight of the package, the country of shipment and fuel fee. In order to check precise shipping costs, the chosen product must be added to the cart.

What shipping companies do you use?

All parcels are securely packed and sent by DHL or UPS couriers. We use UPS to ship our packages to European countries and DHL outside Europe.

Do you deliver to PO BOX, APO, FPO, DPO addresses?

Unfortunately, due to the shipping companies' restrictions on delivery to the above addresses, we might not able to send your order. We suggest using a regular address when placing an order. However, if you have already placed one please contact us here so that we can check if the shipping company is able to deliver your package.

Do you deliver to the services points?

Yes, however this option is currently available only for UPS and the orders not exceeding the weight of 20 kilos. To check such a possibility, add the chosen Displate to the cart and then go to check-out.

Can I request my order to be delivered without a signature?

Should you wish your order to be delivered without a required signature please contact us here with your request and we will pass it to the shipping company.

How can I change my shipping address?

Please contact us here with your request and we will amend the shipping address on our end. In case if your order is already sent, we will contact the shipping company on your behalf to ask for a change.

How can I complete this purchase with a different shipping and billing country?

Unfortunately, it is not possible to choose different countries between your shipping and billing address. Therefore, our default option is "Billing address same as shipping address" In this situation, we suggest inputting only the shipping details for the order so that we will be able to send your package.

Returns

What is your return policy?

You may return a Displate within 100 calendar days of delivery and you will receive 100% refund. The product is eligible for return if it is in the original state and the mounting system has not been used. Displate needs to be sent at the customer’s cost. In case of a partial return the original shipping cost is not refunded. Also, the custom prints and Displates obtained with a voucher are non-refundable. As for a Safe Wall Magnet System, you may return it as per our policy above, however, partial returns are not possible.

Please write down your full shipping details on the package and put a note with your order number inside it.

The address for return is:

GWD Concept Sp z o. o.
Okolna 45/34
05-270 Marki
Poland

After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of receiving the package but we will do our best to do it asap.

Can I exchange any of your products?

Unfortunately, no exchanges are possible. However, you can return your Displate within 100 calendar days of delivery and make a new order.

I have returned my order. When will I receive a refund?

After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalised within 14 days of receiving the package but we will do our best to do it asap.

Displate Membership Club

Why do you recommend to subscribe to Displate Membership Club?

Thanks to joining Displate Club you will get many benefits like free shipping, special discounts, access to create custom made Displates, special packaging and free art gifts.

How to join Displate Membership Club?

To join the Membership Club, you need to choose your Displates, add them to the cart and click ‘Join Displate Club&enjoy its benefits’. Please note that our Membership Club is only available for selected countries.

How does Displate Membership Club work?

First you need to add Displates of your choice to the cart to see the value of the initial order and a monthly fee for Displate Club. To join the membership, you need to click ‘Join Displate Club & enjoy its benefits’. The monthly fee for the Displate Club may change depending on the value and the type of your initial order. You will be charged with a flat fee for the Displate Membership Club for the next 12 months. On the 12th month of buying Displate Club you will receive a voucher that will give you the possibility to choose any Displates which value doesn’t exceed the value of the voucher.
Simple as that!

What is the cost of Displate Club?

The price of Displate Club depends on the size, type and quantity of the selected Displates in the initial order. Please choose preferred Displates to calculate precise price of Displate Club which will be visible in your cart.

How can I pay for Displate Club?

You can pay with your credit card or via PayPal.

Can I update my payment information?

Yes. Just please go to your account and in the section ‘Account settings’ click ‘Update payment information’ to amend the payment details.

Why I cannot see the possibility to join Displate Club?

Access to Displate Club is restricted by the value of the order or the type of the selected Displates. Therefore, if you cannot see ‘Join Displate Club&enjoy its benefits’ option in the cart, we are afraid that your order is not eligible to join the Membership Club. Also, Displate Club is only available for selected countries.

Can I purchase more than one membership?

There is no possibility to purchase more than one membership once your current membership is active.

How to get a discount and free shipping on my subsequent orders?

After placing an initial order and signing up for Displate Club the exclusive discount and free shipping will be automatically applied to your subsequent orders. Just please note that Limited Edition Displates are excluded from promotion.

I signed up for Displate Club. Why was I charged for shipping?

Free shipping in Displate Club will be applied automatically to all next orders, not an initial one

What kind of discounts do you offer in Membership Club?

The discounts depend on the value of the initial order and they are applied automatically to your next orders. The percentage of the discount is flat for all your next orders.

Can I combine my discount offered in Displate Membership Club with other promotions?

No. It is not possible to mix promotions.

When and how many art gifts will I receive?

You will receive your art gifts with your initial order. The quantity of art gifts depends on the number of selected Displates in the initial order. However, the maximum number of the art gifts that you may receive is eight.

How can I buy custom Displate?

Custom Displates are available only for Displate Club Members.  You can find more information about our Club and how to join here. Once you purchase Displate Club please go to ‘My profile’ in the top right corner of the page and then go to the section ‘My overview’ where you may create your own Displate.

What sizes are available for custom made Displates?

Custom Displates are only available in M size. Also, this product is available only for Displate Club Members.

Can I choose a frame or gloss finish with my custom Displate?

No. Custom Displates are only available in matte finish without the possibility to add frames. Also, this product is available only for Displate Club Members.

Can I cancel my Displate Club?

Yes. You may cancel it at any time. Just please go to your account and in the section ‘Account settings’ click ‘Cancel Membership’.

Can you refund my Displate Club fees already paid if I decide to terminate my membership?

No. Displate Membership Club fees are non-refundable.

Can I redeem my voucher for an artwork from the limited edition?

Yes. You may choose any Displate as soon as its value doesn’t exceed the value of the voucher.

If I redeemed my voucher can I still return my Displates to get a refund?

No. These Displates are non-refundable.

If I redeemed my voucher can I still exchange my Displates?

No. These Displates are non-exchangeable.

If I redeemed my voucher for a Displate which value is lower than the value of the voucher can I use it for next Displate or ask for refund of unused value?

No. The voucher may be used only once, therefore, a difference between the value of Displate bought for a voucher and the value of unused voucher cannot be used for next Displates. Also, the vouchers are non-refundable.

Can I refund my custom made Displate?

No. All custom orders are not eligible for refunds.

How long a voucher is valid?

It is valid for 3 months from the date of its issue and cannot be used after it expires.

Can I exchange my voucher to a new one after it expires?

No. The vouchers are non-exchangeable.

Can you refund the value of an unused voucher?

No. The vouchers are non-refundable.

Can I pass my voucher to someone else?

No. The vouchers are non-transferrable.

How long Displate Membership Club is valid?

It is valid for indefinite time, however you may cancel it at any time you wish.

Artists

How to become an Artist on your website?

To become a Displate Artist, you need to first create an account on our website by going here and clicking the ‘Open Displate Shop’ button. Fill in the required information, your user name, email address, first and last name and next create your password. Finally, please select the ‘Create an account’ button located below the registration form. You will be then ready to start uploading your artworks. .

Do I have to pay something to become an Artist on Displate?

No. Becoming an Artist on Displate is 100% free.

Do the artworks presented on Displate undergo any selection?

Yes. We reserve the right to reject any artwork during the validation process that is not in line with the profile of our website or doesn’t meet our technical criteria. The most common reasons for artworks rejection are:low quality files, borders or text too close to the edge.

What technical requirements have to be fulfilled by the artwork to pass verification?

- Only high print quality uploads are published.
- Minimum 300 DPI in RGB mode. JPG size up to 30MB .
- Shortest side at least 2900px .
- 1.4:1 ratio for the best product fit (ex. 4060px x 2900px).
- No logos, no watermarks, no borders.
- Text/content shall be from the edge at least 200px for the file with min. size 4060px x 2900px.
- The whole content of the design must be included in one uploaded file .
- No multiple uploads of the same image with slightly changed colour palette or tiny detail.
- Tags need to correspond directly to the subject of the artwork.

What is your copyrights policy?

Whenever you upload your artwork, you continue to control the rights to it at all times. We will protect your works and their copyrights. You can read more about copyrights here.

How to upload artworks on the website?

Please go to the top right corner of the page to find section ‘Upload your artwork’ to upload a single artwork or several ones at once.

Can I upload a square image?

Unfortunately, we are not able to print outside of our ratio 1. 4:1 as your image wouldn’t fit the product.

Why isn’t my Displate available in XL?

The possibility to print in XL depends on the quality of the file.
Additionally, we can only print artworks in size XL if they are vertical/portrait. The largest size possible for any horizontal/landscape artworks is L.

Why do I receive the error message:‘artwork is too short’ or ‘increase size, long side must be at least’ while uploading an artwork?

The reason for this issue is due to the ratio of pixels. Our ratio 1. 4:1 means that the short side of a file needs to be multiplied by 1, 4 to get correct proportions. For example, if the short side is 1000px, then the long one should be 1400px. Therefore, please adjust the size of your file to meet our technical requirements. Also, please be sure that the short side of your file is at least 2900 px.

If this doesn't fix this issue, please contact us here and send the file as well as a screenshot of the error message you receive so that we can help.

Why can’t I upload my artwork, even though I filled in the description?

The most likely reason why you are not able to upload your image is that the information on the right hand side of the screen is not fully updated. Please update each field so that the bar under your image shows 100% . Note that the most commonly missed field is the collection.

If this doesn't fix this issue, please contact us here and send the file as well as a screenshot of the error message you receive so that we can help.

Why are my artworks still awaiting approval?

Please note that validation occurs Mon-Fri. Therefore, in the case that you upload on Friday, your design may not be validated until the following Monday.

If this doesn't fix this issue, please contact us here and send us a screenshot of the file from the section ‘Upload history’ so that we can help.

Why are my artworks not approved?

Please contact us here and send a screenshot of the artworks from the section ‘Upload history’. We will be happy to check the reason for you.

Why aren’t my collections visible on my profile?

Collections which contain less than 4 Displates are visible only for logged users. However, if your collection has more than 4 Displates, please contact us here so that we can help.

Why can’t I find my published artworks when searching?

It may take up to 24 hours for artworks to become searchable on our website after they have been validated.

If it has been more than 24 hours and you cannot find your artworks when searching the included tags, please contact us here so that we can help.

How do I delete an artwork?

Please go to your galleries and hover over the selected design. Click on ‘Edit’ and ‘Delete’ button will appear.

How can I delete a not approved image from my profile?

It is not possible to delete any images that are "not approved". This is because they are not actually published on our website. They are only visible to you in the section “Upload history”.  

How can I change the details of my artwork?

In order to edit the title, description or to change the collection which it is published in, please go to your profile and click 'Show' and 'Displates' buttons. Then, hover over the desired Displate and click ‘Edit’ button.

How can I change the details of my collection?

In order to change the name or price of your collection, please hover over the collection and click ‘Edit’ button.

I made a mistake. The image is not approved yet, can you delete it so that I can upload the correct file?

Unfortunately, it isn't possible to delete an artwork while it is in our validation process. Therefore, you will need to wait for validation to be finalized.

In the case that your artwork is approved, you will be able to delete it by going to your profile and clicking 'Show' and 'Displates' buttons. Then, hover over the desired image and click 'Edit' and 'Remove' buttons.

Can Artists set the price of their works by themselves?

No. The prices are fixed for each size of Displate:M size: USD44 (fourty four), L size: USD89 (eighty nine), XL size: USD149 (one hundred fourty nine).

Is there a way to see the number of views on my artworks/profile?

Unfortunately, this option is not available. However, will consider adding this function in the future.

How can I get my artworks featured on the Displate main page?

Featuring of all artworks is done automatically and depends on the number of visits to your profile as well as the duration of each visit.

What does the promote button do?

By clicking the ‘Promote’ button, your artworks are featured in the top right corner of your profile. This makes them more visible for any visitors to your page, as below:

You can feature three artworks in total at the same time. Whenever you want to promote another artwork of yours, the chosen designs will be changed in rotary.

What is the size of a profile and background photo?

The maximum size of the profile picture is 214 x 214px and as for the background photo it is 2558 x 500px.

What is an artist’s commission for selling an artwork from a regular collection?

It is USD 4 (four) for M size artwork, USD 8 (eight) for L size artwork and USD 13 (thirteen) for XL.

How can I see my sales and earnings?

Please go to the top right corner of the page to find section ‘Earnings’. Information related to sales and earnings is displayed in the sections ‘My Commission’ and ’Sales Statistics’.

When is the commission published on my account?

It is published after the period of 24 hours of selling the product. It will then be available to request the payment after the period of 10 days of selling the product.

Is there a minimum pay-out threshold?

Yes. Payment will be made only once a minimum of USD 50 (fifty)is accumulated on your account.

How do I request pay-out?

Please go to the top right corner of the page to find section ‘Earnings’. Next, to request your pay-out please click the ‘Request payment’ button and provide your PayPal e-mail address and Displate password.

When do I get paid?

Payments are made within 45 days from the date of requesting the pay-out.

Why did a sale disappear from my dashboard?

As per our policy, in the case a customer cancels his order, then commission is also cancelled.

Can I apply my commission as Displate credit?

Unfortunately, it is not possible to apply your commission as credit in your Displate account.

I uploaded my tax data, why can’t I request my commission?

Approval of your tax data can take up to 72 hours. Once it is accepted, then you will be able to request your pay-out. Also, please keep in mind that there is a minimum pay-out request of USD 50 (fifty).

If it has been more than 72 hours since you uploaded your tax data, please contact us here, so that our support team can help.

When will the winners of the contest be announced?

After the contest closes, all submissions will be reviewed and winners will be chosen by Displate Chief Creative Officer and the Displate Curatorial Team. It will be announced on the contest landing page, and through our social media channels, so we kindly ask to stay tuned. Winners will also be contacted directly via email.

What if my artwork was uploaded before the art contest deadline and it was approved after the deadline?

No worries 😊 Regardless of the time your artwork is approved during validation process, as long as you’ve uploaded it before our deadline, it will be considered in our art contest.

Buy your own

Do I have to be registered on Displate to buy my own artworks?

Yes, you need to sign up on Displate to buy your own artworks with a special artist’s discount.

Is there a discount for artists to buy their own artworks?

The artists are able to buy their own artworks at special prices as below:
M – USD 22 (twenty two)
L – USD 44,5 (fourty four and a half)
XL – USD 74,5 (seventy four and a half)

Will I get a commission if I order my desings?

No, there is none commission for purchase of your own artworks.

How can I buy my own artworks?

Please go to the section ‘My profile’ in the top right corner of the page and choose your Displates from ‘Buy your own artworks’ section. Also, you can go straight to the Buy your own artworks site. Just please remember, you need to be logged in.

Do I have to pay for shipping of my own prints?

Yes, our shipping fee is applied to all orders.

Can I return my own designs?

Yes, you may return your own Displates as per our return policy. Please check it here.

May I buy other artists’ artworks in this offer?

No, this offer is dedicated only for your own artworks.

Limited edition

What is the limited edition?

This is our new offer containing Displates with special modifications and printing refinements. Each Displate is manually marked with an individual number and information about the quantity of the Displate available within a given series. Also, a certificate of authenticity is printed on the back of the Displate. Really cool idea!😊

What are the sizes of the artworks in the limited edition?

At the moment only M size Displates are available in the limited edition, however please stay tuned as we plan to introduce new sizes.

Can I purchase an artwork from the limited edition with frames or gloss finish?

No, there is no possibility to customize an artwork.

How long an artwork from the limited edition will be available for sale?

The sale of the artworks will be restricted by time and quantity so hurry up and make a choice!😉

What is an artist’s commission for selling an artwork from the limited edition?

Usually it is 10% commission of net price of your artwork, however the commission may vary as a result of direct agreement between an artist and our Curation Team.

How can I sell my artworks in the limited edition?

Our Curator Team will be choosing artworks for the limited edition and then contacting the artists to get approval for sale.

Can Artists set the price of the artworks in the limited edition by themselves?

No. The prices of the artworks in the limited edition are set up by the Displate Team.

Why can’t I see a modified version of my artwork on my profile?

Limited edition artworks are published only on a separate landing page.

Can I buy my own artwork from the limited edition?

No. It is excluded from ‘buy your own’ offer.

Share and Earn

How to sell artworks as an artist with Share and Earn?

To sell artworks as an artist with Share and Earn, you need to first create an account on our website by going here and clicking the ‘Open Displate Shop’ button. Fill in the required information, your user name, email address, first and last name and next create your password. Finally, please select the ‘Create an account’ button located below the registration form.
Next, go to your profile page, collection or a single artwork and click ‘Share and earn’ button to create your Share and Earn link. Then share it around the world - place it on your social media, website, blog or wherever you see it fits!

What is an artist’s commission in Share and Earn?

You may earn 41% commission of net price of your artwork that has been sold through your Share and Earn link within 30 days along with the artist’s commission. Just please check here if PayPal is available in your country as all commission pay-outs are made via PayPal only.

What is an artist’s commission of the limited edition Displate sold with a link Share and Earn?

It is 10% commission of net price of your artwork.

What is an influencer’s commission in Share and Earn?

It is up to 25% commission of net price of an artwork.

How do you know the commission is mine?

We use special cookies for that. They help us determine the source of traffic and purchase on our site. Thanks to this trick we know who is responsible for the sales.

What happens if someone clicks on the link that I’m sharing, does not purchase it during the first session but comes back later and makes a purchase?

Cookies will help us with this. Once they are created, they are live for 30 days. Which means a user doesn’t have to make a purchase right away for you to earn your commission. The purchase can be made anytime during that 30 days period for us to assign the commission to your account.

Do I have to pay to be able to use Share and Earn?

No, there is no additional fee to start working and earning with us.

How can I see my sales and earnings?

Please go to the top right corner of the page to find section ‘Earnings’. Information related to sales and earnings is displayed in the sections ‘My Commission’ and ’Sales Statistics’.

How and when can I withdraw my earnings?

Your commission will be published after the period of 24 hours of selling the product and then will be available to request the payment after the period of 10 days of selling the product. You will be able to withdraw money via PayPal once you earn at least USD 50 (fifty). Finally, you will receive your pay-out within 45 days from the date of requesting.