Frequently asked questions

Account

  1. How do I create an account on Displate?
  2. Is my personal information safe?
  3. How do I change my password?
  4. I forgot my password. How can I log in?
  5. Can I change my login e-mail address?
  6. How can I sell artworks if I have a customer's account?
  7. How do I delete my account?

General

  1. What's the size, weight and thickness of Displates?
  2. How to mount your products properly?
  3. Does a frame change the size of a Displate?

Safe Wall Magnet Mounting System

  1. Is the mounting system included in the price?
  2. Is it possible to stick a Displate on a wallpaper?
  3. How do I remove the magnet from my wall?
  4. Will a Displate damage my wall while taking it off?
  5. Can you recommend a different method of mounting?
  6. Can I mount my Displate on the brick surface?
  7. Can I mount my Displate on a slanted wall?
  8. Can I mount my Displate in a bathroom?
  9. Is it possible to purchase additional magnets?
  10. What kind of surface do you recommend for mounting your Displates?
  11. Is your mounting system reusable?

Order

  1. How can I pay for an order?
  2. Will I receive my confirmation e-mail?
  3. How to use a discount code?
  4. How can I add two discount codes?
  5. I forgot to apply a discount. Can you refund me a difference?
  6. Can I change or add another item to my order?
  7. Will I receive my invoice?
  8. Can I order a Displate with my own image?
  9. Can you customise an artist's design which is already published on your website?
  10. Can I request a new Displate?
  11. Can I request a specific or larger size of a Displate?
  12. Can I get XL size in one piece?
  13. What kind of frames do you offer?
  14. Can I choose a frame or gloss finish with my XL Displate?
  15. Can I order only a frame for my current Displate?
  16. What's the difference between matt and gloss finish?
  17. Can I buy digital art files?
  18. Do you offer gift codes or vouchers?
  19. Do you offer gift wrapping service?
  20. Can I cancel my order?
  21. I have cancelled my order. When will I receive a refund?
  22. Will there be any customs fee applied to my order?
  23. Why is my payment not successful?
  24. Is payment on your website secure?
  25. Why did a Displate disappear from my wishlist?

Shipping

  1. What countries do you ship to?
  2. How can I check the status of my order?
  3. What should I do if I received a damaged Displate?
  4. What happens if my package is missing some of Displates I ordered?
  5. What happens if my package is marked as signed but I didn't receive it?
  6. What is the estimated time of delivery?
  7. What are the shipping costs?
  8. What shipping companies do you use?
  9. Do you deliver to PO BOX, APO, FPO, DPO, mail box addresses?
  10. Do you deliver to the services points?
  11. Can I request my order to be delivered without a signature?
  12. How can I change my shipping address?
  13. How can I complete this purchase with a different shipping and billing country?
  14. Where do you ship from?

Returns

  1. What is your return policy?
  2. Can I return a custom Displate?
  3. Can I exchange any of your products?
  4. I have returned my order. When I will receive a refund?

Displate Club

  1. Why do you recommend to subscribe to Displate Club?
  2. How to join Displate Club and how does it work?
  3. What is the cost of Displate Club?
  4. How can I pay for Displate Club?
  5. Can I update my payment information?
  6. Why I cannot see the possibility to join Displate Club?
  7. Can I purchase more than one Displate Club?
  8. How to get a discount and free shipping on my subsequent orders?
  9. I signed up for Displate Club. Why was I charged for shipping?
  10. What kind of discounts do you offer in Displate Club?
  11. Can I combine my discount offered in Displate Club with other promotions?
  12. When will I receive my Art Gift?
  13. How can I buy custom Displate?
  14. What sizes are available for custom made Displates?
  15. Can I choose a frame or gloss finish with my custom Displate?
  16. Can I cancel my Displate Club?
  17. Can you refund my Displate Club fees already paid if I decide to terminate my subscription?
  18. Can I redeem my voucher for an artwork from the Limited Edition?
  19. If I redeemed my voucher can I still return my Displates to get a refund?
  20. If I redeemed my voucher can I still exchange my Displates?
  21. If I redeemed my voucher for a Displate which value is lower than the value of the voucher can I use it for next Displate or ask for refund of unused value?
  22. Can I refund my custom made Displate?
  23. How long a voucher is valid?
  24. Can I exchange my voucher to a new one after it expires?
  25. Can you refund the value of an unused voucher?
  26. Can I pass my voucher to someone else?
  27. How long Displate Club is valid?

Artists

  1. How to become an Artist on your website?
  2. Do I have to pay something to become an Artist on Displate?
  3. Do the artworks presented on Displate undergo any selection?
  4. What technical requirements have to be fulfilled by the artwork to pass verification?
  5. What is your copyrights policy?
  6. How to upload artworks on the website?
  7. Can I upload a square image?
  8. Why isn't my Displate available in XL?
  9. Why do I receive the error message:'artwork is too short' or 'increase size, long side must be at least' while uploading an artwork?
  10. Why can't I upload my artwork, even though I filled in the description?
  11. What does is mean 'You can have only 1 tab with Multiuploader open'?
  12. Why are my artworks still awaiting approval?
  13. Why are my artworks not approved?
  14. Why are my artworks deactivated?
  15. Why aren't my collections visible in my profile?
  16. Why can't I find my published artworks when searching?
  17. How do I delete an artwork?
  18. How can I delete a not approved image from my profile?
  19. How can I change the details of my artwork?
  20. How can I edit my collection?
  21. I made a mistake. The image is not approved yet, can you delete it so that I can upload the correct file?
  22. Can Artists set the price of their artworks by themselves?
  23. Is there a way to see number of views on my artworks/profile?
  24. How can I get my artworks featured on the Displate main page?
  25. What is the size of a profile and background photo?
  26. What is an artist's commission for selling an artwork from a regular collection?
  27. How can I see my sales and earnings?
  28. When is the commission published on my account?
  29. Is there a minimum pay-out threshold?
  30. How do I request pay-out?
  31. When do I get paid?
  32. Why did a sale disappear from my dashboard?
  33. Can I apply my commission as Displate credit?
  34. I uploaded my tax data, why can't I request my commission?
  35. When will the winners of the contest be announced?
  36. What if my artwork was uploaded before the art contest deadline and it was approved after the deadline?

Buy your own

  1. Do I have to be registered on Displate to buy my own artworks?
  2. Is there a discount for artists to buy their own artworks?
  3. Will I get a commission if I order my designs?
  4. How can I buy my own artworks?
  5. Do I have to pay for shipping of my own prints?
  6. Can I return my own designs?
  7. May I buy other artists' artworks in this offer?

Limited Edition

  1. What is the Limited Edition?
  2. When do you publish Limited Edition Displate?
  3. What are the sizes of the artworks in the Limited Edition?
  4. Can I purchase an artwork from the Limited Edition with frames or gloss finish?
  5. How long an artwork from the Limited Edition will be available for sale?
  6. What is an artist's commission for selling an artwork from the Limited Edition?
  7. How can I sell my artworks in the Limited Edition?
  8. Can Artists set the price of the artworks in the Limited Edition by themselves?
  9. Why can't I see a modified version of my artwork on my profile?
  10. Can I buy my own artwork from the Limited Edition?

Share and Earn

  1. How to sell artworks as an artist with Share and Earn?
  2. What is an artist's commission in Share and Earn?
  3. What is an artist's commission of the Limited Edition Displate sold with a link Share and Earn?
  4. What is an influencer's commission in Share and Earn?
  5. How do you know the commission is mine?
  6. What happens if someone clicks on the link that I'm sharing, does not purchase it during the first session but comes back later and makes a purchase?
  7. Do I have to pay to be able to use Share and Earn?
  8. How can I see my sales and earnings?
  9. How and when can I withdraw my earnings?

Account

How do I create my account on Displate?

To create a customer’s account, please go here. Fill in the required information: your username, e-mail address, first and last name, and then set a password. Finally, please select the 'Create an account' button located below the registration form.

Is my personal information safe?

Displate respects your privacy, therefore, we will never distribute any of your personal information submitted to our website. Please read more about Privacy Policy here.

How do I change my password?

Easy-peasy 😊 Please go to the section ‘Account Settings’ in the top right corner of the page and click the button ‘Change password‘ to make a change.

I forgot my password. How can I log in?

We hate it when it happens too 😉 Please go to your login page and click ‘Forgot password?”. We will send you a retrieval e-mail with further instructions. Make sure to check your spam folder too. Your login page is located here.

Can I change my login e-mail address?

Absolutely yes! 😊 Please go to the section ‘Account Settings’ in the top right corner of the page and in the section ‘Basic Info’ please click ‘Edit’ to change your e-mail address.

How can I sell artworks if I have a customer's account?

Please go to the section 'My profile', then click 'Open Displate Shop & Earn on your Design'. From there you can send us your portfolio. Just note that we verify only messages either with a link to an online portfolio or alternatively at least three samples of artworks. Also, we will contact only those artists whose artworks are in line with the vision of Displate. All those who will not get any response within the next five business days are considered as not accepted for Displate for which we are sorry.

How do I delete my account?

To delete your account, please go to the section ‘Account Settings’ in the top right corner of the page. At the bottom you will find ‘Deactivate account’ button. Note that all the content of your account will be deleted.

General

What's the size, weight and thickness of Displates?

How to mount your products properly?

PRODUCT SIZE WEIGHT THICKNESS MOUNTING
Medium Displate 45cm/32cm (17.72"/12.6") 0.70kg (1.54 pounds) 3,5mm Click here
Large Displate 67.5cm/48cm (26.60"/18.90") 1.4kg (3.08 pounds) 3,5mm Click here
X Large Displate
(made from 4 M size plates)
90cm/64cm (35.44"/25.20") 2.8kg (6.17 pounds) 3,5mm Click here

Does a frame change the size of a Displate?

Our frames don't change the size of Displates itself, however, they do make the designs a bit smaller since our frames are printed directly on the artworks.
As for the size of the frame, it is 3 cm wide for M Displate and 3.8 cm for L Displate.

Safe Wall Magnet Mounting System

Is the mounting system included in the price?

With your order you will receive not only a magnet or magnets (depending on the size of a Displate) but also a wipe for cleaning a wall and a protective leaf to stick it to your wall. Everything is free of charge in order to help you to mount your shiny, new Displate the easiest way possible! 😉

Is it possible to stick a Displate on a wallpaper?

We generally recommend mounting Displates to smooth & even surfaces only (not a structured wall). A lot of our customers stick them to their wallpapers, however, we are unable to assess whether it holds on your particular wallpaper.

How do I remove the magnet from my wall?

To remove the magnet from the wall you just need to grab a corner of the protective leaf and pull slowly. Simple as that 😊

Will a Displate damage my wall while taking it off?

One of the elements of the mounting kit, specifically the protective leaf, is meant to reduce the risk of damage of the wall if you decide to remove the Displate. Nevertheless, the final outcome also depends on the surface itself.

Can you recommend a different method of mounting?

We recommend mounting your Displate to the wall using a magnet only (which is sent with the order - totally free).
Also, we can suggest using a few pieces of adhesive or sticky tack to stick the Displate to the wall. Or, if you're able to drill into the surface, you can punch a hole in the magnet and mount it to the wall using a nail. It will be as snug as a bug in a rug! 😊

Can I mount my Displate on the brick surface?

In general, we don’t recommend mounting a Displate on rough or uneven surfaces. In this situation, we suggest using a few pieces of adhesive or sticky tack to stick the Displate to the wall. Or, if you're able to drill into the surface, you can punch a hole in the magnet and mount it to the wall using a nail.

Can I mount my Displate on a slanted wall?

In case of mounting a Displate to a slanted wall, gravity definitely has the upper hand and can overpower the magnet causing your artwork to fall. Therefore, we can only advise mounting a Displate on a straight surface.

Can I mount my Displate in a bathroom?

Our Displates are galvanized which prevents them from rusting. However, in general we don’t recommend mounting a Displate in an exceptionally humid environment as it can affect the strength of your magnet.

Is it possible to purchase additional magnets?

You can buy additional magnets on our website - either in packs of 3 or 9. To purchase extra magnets please go here.

What kind of surface do you recommend for mounting your Displates?

We generally recommend mounting the Displates to the wall that are smooth and don't have a rough surface (not a structured wall). Please avoid walls such as the one below:
Dislate recommend surface for mounting

Is your mounting system reusable?

The glue on the leaf is one-use only so it is not possible to remove and reuse it after sticking it on the wall. If you wish to purchase an extra moutning kit, please go here.

Order

How can I pay for an order?

You can pay with your credit card (AX, VI, CA or Discover) or via PayPal, Google Pay or Apple Pay. Payments are made in USD, EUR, GBP, DKK, SEK, CHF. If your local currency is other than mentioned above, please check the currency that you will be charged with by adding a Displate to the cart. Remember that your bank will convert the amount to your local currency at its rate of exchange.

Will I receive my confirmation e-mail?

As soon as you place an order, we send the confirmation e-mail at the e-mail address used to place it. If you can't find your order confirmation, please check your spam folder to make sure it didn’t get lost there.
If you are still not able to find it, our bot to the rescue! 😊 Please prepare your e-mail address used to place your order and try our fellow bot here.

How to use a discount code?

In order to use a discount code, you just need to enter the code in the box located below the order details in the cart. Please make sure to enter the discount code before checking out. We wouldn't want you to miss out on saving a few extra bucks! 😊

How can I add two discount codes?

We are afraid that it is not possible to add multiple discount codes to the same order.

I forgot to apply a discount. Can you refund me a difference?

Once the order has been already paid for and is completed, unfortunately there is no possibility to refund the difference or add a discount to it.
If you forgot to add a discount code, the only solution is to cancel the order and place a new one. Remember to add your code in the box located below the order details in the cart. Please keep in mind that according to our cancellation policy, an order can only be cancelled within 24 hours of placing it.
If you would like to cancel your order, our bot to the rescue! 😊 Please prepare your order number, e-mail address used to place it and the total order value (which you can find in your confirmation e-mail) and try our fellow bot here.

Can I change or add another item to my order?

Once the order has already been paid for, unfortunately there is no possibility to make any changes. The only solution is to cancel the order and place a new one. Please keep in mind that according to our cancellation policy, an order can only be cancelled within 24 hours of placing it.
If you would like to cancel your order, our bot to the rescue! 😊 Please prepare your order number, e-mail address used to place it and the total order value (which you can find in your confirmation e-mail) and try our fellow bot here.

Will I receive my invoice?

We send invoices with the packages only when we ship outside EU. If you would like a digital copy of your invoice, please prepare your order number and e-mail address used to place it and try our fellow bot here. We’re sure that our bot will be more than happy to help 😊

Can I order a Displate with my own image?

Yes, there is such a possibility. However, this option is only available for Displate Club members. You can find more information about our Club and how to join here.

Can you customise an artist's design which is already published on your website?

The designs on our website belong to our artists and we are not able to make any alterations. Every design is the artwork of a specific artist and therefore, their intellectual property.

Can I request a new Displate?

We would be happy to contact an artist on your behalf if you have a suggestion for a new Displate in one of the artist’s collections. However, unfortunately we cannot give you any guarantee that the requested artwork will be uploaded, as our artists are free to upload only artworks of their choice and we don't have any influence on their content or in the theme they want to follow. If you’d like to send us a request, please contact us at here and let us know the name of the artist as well as the desired Displate.

Can I request a specific or larger size of a Displate?

We are afraid that we are not capable of printing custom sizes. Sorry ☹ Due to the limitations in the production process, we can only print Displates in the sizes below:

Medium size is 45 cm / 32 cm (17,72" / 12,6"),
Large size is 67.5 cm / 48 cm (26,60" / 18,90"),
X Large size is 90 cm / 64 cm (35,44”/ 25,20”).

Can I get XL size in one piece?

We are afraid that we are not capable of printing XL Displate in one-piece. Sorry ☹ This is due to technical restrictions.

What kind of frames do you offer?

Each frame is 3D-printed on metal using our specialized tech (patent pending). We offer four different frames such as graphite and black, white and natural wood patterns. You can check them out here.

Can I choose a frame or gloss finish with my XL Displate?

XL Displates are only available in matte finish and without the option to add frames.

Can I order only a frame for my current Displate?

Each frame is printed directly on the Displate so it remains one-piece. This also means that the frames cannot be ordered separately.

What's the difference between matt and gloss finish?

Both finishes will make your artwork look like a masterpiece, but here's how they're different:
The gloss finish works great for photographs, as it really highlights black shades in photos, resulting in high contrast images with boosted colours.
Matte, on the other hand, imitates the effect that film has by focusing more on the texture of the image. It is also less prone to fingerprints so great if you are hanging it in a high traffic area or where there will be kids nearby. 😉 Additionally, matte finish will not show as many reflections as the glossy finish does and also cuts down on glare if the sun shines directly on the Displate.

Please click here for more details and also see the photo below: Dislate matte and gloss finish

Can I buy digital art files?

Each design is created and owned by the artists and it's their intellectual property. Therefore, the artworks on our website cannot be sold in digital format.

Do you offer gift codes or vouchers?

Unfortunately, we do not offer gift codes or vouchers, yet, so please stay tuned.

Do you offer gift wrapping service?

Our awesome Displates are already delivered in gift-ready packaging so no gift-wrapping is needed 😊 Check it out:Dislate gift wrapping

Can I cancel my order?

You may cancel your order within the next 24 hour of placing it. This is due to the fact that after that time Displates are printed.
If you would like to cancel your order, our bot to the rescue! 😊 Please prepare your order number, e-mail address used to place it and the total order value (which you can find in your confirmation e-mail) and try our fellow bot here.

I have cancelled my order. When I will receive a refund?

Your refund should be finalized within 14 days of cancellation but we will do our best to do it asap.

Will there be any customs fee applied to my order?

Depending on the destination, there is a possibility of an additional duty fee. Its amount depends on the country’s specific regulations. Any costs related to customs duties shall be paid by the buyer.

Why is my payment not successful?

We are sorry to hear that your payment didn’t go through ☹ The most common reason tends to be that some banks have some restrictions on foreign payments so we would suggest contacting your bank for more details. If you don’t think it is a bank issue, please contact us here so that we can help.

Is payment on your website secure?

We confirm that payment on our website is secure and encrypted. You can read more about our SSL certificate by clicking the LOCK icon to the left of our URL displate.com

Why did a Displate disappear from my wishlist?

If a Displate disappeared from your wishlist or cart, we are afraid that the Displate you wanted to buy is no longer available. Our artists are free to upload, update and remove artworks from our website at any given time and we respect their decisions. Some artists prefer to put up collections only for a limited time or remove them for other reasons and unfortunately, we have no say in that.

Shipping

What countries do you ship to?

We ship to Australia, Austria, Belgium, Bulgaria, Canada, Chile, , Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Iceland, Israel, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela.

How can I check the status of my order?

Our bot to the rescue! 😊 Please prepare your order number and e-mail address used to place it and try our fellow bot here.
You can also check your order by clicking here and entering 7 digits of your order number.

What should I do if I received a damaged Displate?

We are sorry that your Displate came with flaws! ☹ Please contact us here from the e-mail address used to place your order and send us some photos of the Displate received as well as the box so that we can help.

What happens if my package is missing some of Displates I ordered?

We are sorry that you received an incomplete order! ☹ Please contact us here from the e-mail address used to place your order and send us some photos of the items received so that we can help. Please make sure you mention in your message if the box was damaged.

What happens if my package is marked as signed but I didn't receive it?

We are sorry to hear that you didn't receive your package! ☹ Please contact us here from the e-mail address used to place your order so that we will contact the shipping company on your behalf to resolve the issue as soon as possible.

What is the estimated time of delivery?

The estimated time of delivery depends on the manufacturing process, as well as shipping and handling. To check the estimated time of delivery, just pick one of your favorite Displates and add it to the cart. You may also check it out here.

What are the shipping costs?

Our shipping costs depend on the total weight of the package, the country of shipment and fuel fee. To check precise shipping costs you just need to add your favorite Displate to the cart and the cost estimate will be provided in the section: 'shipping & handling'. If you don't like paying for shipping, join our Displate Club and enjoy free shipping! Yippee! :)
Read more about the awesome benefits of being a Club member here.

What shipping companies do you use?

All parcels are securely packed and sent by DHL, UPS or Fedex shipping companies depending on the country of shipment.

Do you deliver to PO BOX, APO, FPO, DPO, mail box addresses?

Unfortunately, due to the shipping companies' restrictions on delivery to such addresses, we might not be able to send your order. We suggest using a regular address when placing an order.
If you've already placed an order with such an address, please contact us here from the e-mail address used to it so that we can check if the shipping company is able to deliver your package.

Do you deliver to the services points?

Yes, however this option is currently available only for UPS and the orders not exceeding the weight of 20 kilos. To check such a possibility, add the chosen Displate to the cart and then go to check-out.

Can I request my order to be delivered without a signature?

Once you receive a tracking number, please arrange your delivery directly at the shipping company’s website. For DHL check out here. For UPS here and Fedex here. Please remember, it can take up to 12 hours of shipment for a change to become available online.

How can I change my shipping address?

Piece of cake! 😊 If you want to change your shipping address and already have your tracking number, please make a change directly at the shipping company’s website. For DHL check out here. For UPS here and Fedex here. Please remember, it can take up to 12 hours of shipment for a change to become available online.
You may also try our bot which will be more than happy to help! Just please prepare your order number, e-mail address used to place it and the total order value (which you can find in your confirmation e-mail) and click here.

How can I complete this purchase with a different shipping and billing country?

We suggest leaving the "billing address same as shipping" option already selected when checking out so you can save some time and make your order as simple as possible.

Where do you ship from?

We ship our Displates from the homeland of pierogi (national snack, yummy 😋 ) - Poland! :)

Returns

What is your return policy?

You may return a Displate within 100 calendar days of delivery and you will receive 100% refund. The product is eligible for return if it is in the original state and the mounting system has not been used. Displate needs to be sent at the customer's cost. In case of a partial return the original shipping cost is not refunded. Also, the custom prints and Displates obtained with a a Displate Club voucher are non-refundable. As for a Safe Wall Magnet Mounting System, you may return it as per our policy above, however, partial returns are not possible.

Please write down your full shipping details on the package as per your order and put a note with your order number inside it.

The address for return is:

GWD Concept Sp z o.o.
Okolna 45, hall C
05-270 Marki
Poland

After we receive the package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of cancellation, however, we will do our best to do it asap.

Can I return a custom Displate?

As per our policy, the custom prints are not eligible for a refund. Please check out our return policy here.

Can I exchange any of your products?

Unfortunately, there is no possibility to exchange a purchased Displate. However, you can return your Displate within 100 calendar days of delivery and make a new order. Please check out our return policy here.

I have returned my order. When will I receive a refund?

After receiving your package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of receiving the package but we will do our best to do it asap.

Displate Club

Why do you recommend to subscribe to Displate Club?

There are a lot of benefits of joining Displate Club! First of all, you get free shipping, special discounts, new Displates of your choice every 12 months, access to custom made Displates, special packaging AND a free art gift. Not enough? 😉 You also get an early access to our amazing Limited Edition Displates that sell like hotcakes! :) No more being late to the party! 😉 Please check it out here.

How to join Displate Club and how does it work?

It's super easy to join our Displate Club! All you have to do is add your favorite Displate to the cart to see the value of your initial order and monthly fee. Then click 'Join Displate Club & Enjoy its Benefits'.
You will be charged a flat fee upfront to join the Displate Club, which will allow you to be a member for 12 months. On the last month, we will e-mail you a voucher with a special code to get your free Displates of your choice which value doesn't exceed the value of the voucher. You will just need to add the code before checking out to get them. Simple as that it! 😊
Note that Displate Club is only available for selected countries.

What is the cost of Displate Club?

The price of Displate Club depends on the size, type and quantity of the selected Displates in the initial order. To check the price, just add your favorite artwork to the cart and the monthly fee will be published above the check out button.

How can I pay for Displate Club?

You can pay with your credit card (AX, VI, CA or Discover) or via PayPal, Google Pay or Apple Pay.

Can I update my payment information?

Yes, of course. Just please go to your account and in the sections ‘Account Settings’ and ‘Displate Club‘ click ‘Edit’ to amend the payment details.

Why I cannot see the possibility to join Displate Club?

We are afraid that you're either in a country where we don't offer Displate Club (yet!) or the access to the club is restricted because of the value of the order or type of Displate chosen.

Can I purchase more than one Displate Club?

There is no possibility to purchase more than one Displate Club once your current subscription is active.

How to get a discount and free shipping on my subsequent orders?

After placing an initial order and signing up for Displate Club the exclusive discount and free shipping will be automatically applied to your subsequent orders. Just please note that Limited Edition Displates are excluded from promotion.

I signed up for Displate Club. Why was I charged for shipping?

Free shipping in Displate Club will be applied automatically to all next orders, not an initial one

What kind of discounts do you offer in Displate Club?

The discounts depend on the value of the initial order and they are applied automatically to your next orders. The percentage of the discount is flat for all your next orders.

Can I combine my discount offered in Displate Club with other promotions?

There is no possibility to mix promotions. Sorry ☹

When will I receive my Art Gift?

We will send your Art Gift with your initial order.

How can I buy custom Displate?

Custom Displates are available only for Displate Club Members.  You can find more information about our Club and how to join here. Once you purchase Displate Club please go to 'My profile' in the top right corner of the page and then go to the section 'My overview' where you may create your own Displate.

What sizes are available for custom made Displates?

Custom Displates are only available in M size. Also, this product is available only for Displate Club Members.

Can I choose a frame or gloss finish with my custom Displate?

Custom Displates are only available in matte finish without the possibility to add frames. Note that this product is available only for Displate Club Members.

Can I cancel my Displate Club?

You may cancel your Displate Club at any time. Just please go to your account and in the section 'Account Settings' click 'Cancel Membership'.

Can you refund my Displate Club fees already paid if I decide to terminate my subscription?

As per our policy we may refund only subscription fee paid with an inital order as soon as it is requested no longer than 14 days of placing an inital order. If you wish to get a refund of your subscription fee from your initial order, please contact us here from the e-mail address used to place it so that we will help. Also, please make sure that you cancel your Displate Club in the section 'Account Settings' by clicking the button 'Cancel Membership', otherwise you will be charged again.

Can I redeem my voucher for an artwork from the Limited Edition?

You may choose any Displate as soon as its value doesn’t exceed the value of the voucher.

If I redeemed my voucher can I still return my Displates to get a refund?

As per our policy, Displates obtained with a Displate Club vouchers are non-refundable.

If I redeemed my voucher can I still exchange my Displates?

Following our policy, we are afraid that there is no such a possibility to exchange any Displate.

If I redeemed my voucher for a Displate which value is lower than the value of the voucher can I use it for next Displate or ask for refund of unused value?

The voucher may be used only once, therefore, a difference between the value of Displate bought for a voucher and the value of unused voucher cannot be used for next Displates. Also, the vouchers are non-refundable.

Can I refund my custom made Displate?

As per our policy, all custom Displates are not eligible for a refund.

How long a voucher is valid?

It is valid for 3 months from the date of its issue and cannot be used after it expires.

Can I exchange my voucher to a new one after it expires?

The vouchers are non-exchangeable.

Can you refund the value of an unused voucher?

As per our policy, the vouchers are non-refundable.

Can I pass my voucher to someone else?

As per our policy, the vouchers are non-transferrable.

How long Displate Club is valid?

It is valid for indefinite time, however you may cancel it at any time you wish.

Artists

How to become an Artist on your website?

It's great to hear that you want to join Displate community! 😉 To register an artist's account, please go here and select the 'Submit portfolio' button to send us your portfolio. Just note that we verify only messages either with a link to an online portfolio or alternatively at least three samples of artworks. Also, we will contact only those artists whose artworks are in line with the vision of Displate. All those who will not get any response within the next five business days are considered as not accepted for Displate for which we are sorry.

Do I have to pay something to become an Artist on Displate?

Becoming an Artist on Displate is 100% free! 😊

Do the artworks presented on Displate undergo any selection?

Displate reserves the right to reject any artwork during the validation process that is not in line with the profile of our website or doesn't meet our technical criteria. The most common reasons for artworks' rejection are: low quality files and borders or text being too close to the edge.

What technical requirements have to be fulfilled by the artwork to pass verification?

- Only high print quality uploads are published.
- Minimum 300 DPI in RGB mode. JPG size up to 30MB .
- The shortest side at least 2900px.
- 1.4:1 ratio for the best product fit (ex. 4060px x 2900px).
- No logos, no watermarks, no borders.
- Text/content shall be from the edge at least 200px for the file with min. size 4060px x 2900px.
- The whole content of the design must be included in one uploaded file .
- No multiple uploads of the same image with slightly changed colour palette or tiny detail.
- Tags need to correspond directly to the subject of the artwork.
You can read more information here.

What is your copyrights policy?

Our copyright policy is based on one rule: whenever an artist uploads artwork, they will continue to have ownership of the piece for as long as the artwork stays on our site. Our goal is to protect the artist's artwork, along with their intellectual and artistic property. You can read more about copyrights here.

How to upload artworks on the website?

To upload a single artwork, or several at once, you just need to go to the top right corner of our website to find the section ‘Upload your artwork’. It's that simple! 😊 But remember, before uploading, please make sure that our technical requirements are met. You may check them here.

Can I upload a square image?

Unfortunately, we are not able to print outside of our ratio 1. 4:1 as your image wouldn't fit the product.

Why isn't my Displate available in XL?

The possibility to print in XL depends on the quality of the file, thus not every artwork is available in size XL.

Why do I receive the error message:'artwork is too short' or 'increase size, long side must be at least' while uploading an artwork?

The reason for this issue is due to the ratio of pixels. Our ratio 1. 4:1 means that the short side of a file needs to be multiplied by 1, 4 to get correct proportions. For example, if the short side is 1000px, then the long one should be 1400px. Therefore, please adjust the size of your file to meet our technical requirements. Also, please be sure that the short side of your file is at least 2900 px.

If this doesn't fix this issue, please contact us here and send the file as well as a screenshot of the error message you receive so that we can help.

Why can't I upload my artwork, even though I filled in the description?

The most likely (but easy to fix!) reason for not being able to upload your art is that the information on the right hand side of the screen has not been fully updated. Please complete each field so that the bar under your image shows 100%. Note: the most commonly missed field is Collection Name.
If this doesn't fix this issue, please contact us here from the e-mail associated with your account and send the file as well as a screenshot of the error message you receive so that we can help.

What does is mean 'You can have only 1 tab with Multiuploader open' while uploading an image?

The most likely reason for the answer from our website: 'You can have only 1 tab with Multiuploader open' is that there is a possibilty that you have our website open in some other browser or window. Even if the website is not active but it is opened in two separate windows, the issue may occur. We can suggest closing other tabs or uploading your designs by using the incognito mode (ctrl + shift + n) or alternatively just dragging the your artworks to the screen which may force an upload.
If this doesn't fix this issue, please contact us here from the e-mail associated with your account so that we can help.

Why are my artworks still awaiting approval?

Please note that validation occurs Mon-Fri. Therefore, in the case that you upload on Friday, your design may not be validated until the following Monday.

If this doesn't fix this issue, please contact us here and send us a screenshot of the file from the section 'Upload history' so that we can help.

Why are my artworks not approved?

If you run into problems with your artworks being approved, please contact us here from the e-mail associated with your account and send a screenshot of the artworks from the section ‘Upload history’ so that we can help.

Why are my artworks deactivated?

If you find that your artworks have been deactivated, please contact us here from the e-mail associated with your account and send a screenshot of the artworks from the section 'Upload History' so that we can help.

Why aren't my collections visible on my profile?

Collections which contain less than 4 Displates are visible only for logged users. However, if your collection has more than 4 Displates, please contact us here from the e-mail associated with your account so that we can help.

Why can't I find my published artworks when searching?

It may take up to 24 hours for artworks to become searchable on our website after they have been validated.
If it has been more than 24 hours and you cannot find your artworks when searching the included tags, please contact us here from the e-mail associated with your account so that we can help.

How do I delete an artwork?

Please go to ‘My profile’ then ‘Displates’. You can remove your art from the sections ‘Displates’ or ‘Collections’ by hovering over the selected design. Just click ‘Edit’ and ‘Remove artwork’ buttons and *poof*, it will be gone forever! Simple as that! 😊

How can I delete a not approved image from my profile?

It is not possible to delete any images that are "not approved". This is because they are not actually published on our website. They are only visible to you in the section "Upload history".  

How can I change the details of my artwork?

In order to edit your artwork, please go to your profile and click 'Show' and 'Displates' buttons. Then, hover over the desired Displate and click ‘Edit’ button.

How can I edit my collection?

In order to change your collection, please go to your profile and click 'Show' and 'Collections' buttons Then, hover over the collection you wish to update and click ‘Edit’ button.

I made a mistake. The image is not approved yet, can you delete it so that I can upload the correct file?

Unfortunately, it isn't possible to delete an artwork while it is in our validation process. Therefore, you will need to wait for validation to be finalized.
In the case that your artwork is approved, you will be able to delete it by going to ‘My profile’ then ‘Displates’. You can remove your art from the sections ‘Displates’ or ‘Collections’ by hovering over the selected design and clicking ‘Edit’ and ‘Remove artwork’ buttons.

Can Artists set the price of their works by themselves?

The prices are fixed for each size of Displate so the artists are not able to set them. The prices are: M size: 44 USD, L size: 89 USD, XL size: 149 USD.

Is there a way to see the number of views on my artworks/profile?

Unfortunately, this option is not available. However, will consider adding this function in the future.

How can I get my artworks featured on the Displate main page?

Featuring of all artworks is done automatically and depends on the number of visits to your profile as well as the duration of each visit.

What is the size of a profile and background photo?

The maximum size of the profile picture is 214 x 214px and as for the background photo it is 2558 x 500px.

What is an artist's commission for selling an artwork from a regular collection?

It is 4 USD for M size artwork, 8 USD for L size artwork and 13 USD for XL minus taxes and fees. Just please check here if PayPal is available in your country as all pay-outs are made via PayPal only.

How can I see my sales and earnings?

Please go to the top right corner of the page to find section 'Earnings'. Information related to sales and earnings is displayed in the sections 'My Commission' and 'Sales Statistics'.

When is the commission published on my account?

It is published after the period of 24 hours of selling the product. It will then be available to request the payment after the period of 10 days of selling the product.

Is there a minimum pay-out threshold?

Payment will be made only once a minimum of 50 USD is accumulated on your account.

How do I request pay-out?

Please go to the top right corner of the page to find section ‘My Earnings’. Next, to request your pay-out please click the ‘Request payment’ button and provide your PayPal e-mail address and Displate password.

When do I get paid?

Payments are made within 45 days from the date of requesting the pay-out.

Why did a sale disappear from my dashboard?

As per our policy, in the case a customer cancels his order, then commission is also cancelled.

Can I apply my commission as Displate credit?

Unfortunately, it is not possible to apply your commission as credit in your Displate account.

I uploaded my tax data, why can't I request my commission?

Approval of your tax data can take up to 72 hours. Once it is accepted, then you will be able to request your pay-out. Also, please keep in mind that there is a minimum pay-out request of 50 USD.
If it has been more than 72 hours since you uploaded your tax data, please contact us here from the e-mail associated with your account so that we can help.

When will the winners of the contest be announced?

After the contest closes, all submissions will be reviewed and winners will be chosen by Displate Chief Creative Officer and Displate Curatorial Team. It will be announced on the contest landing page, and through our social media channels so we kindly ask to stay tuned. Winners will also be contacted directly via e-mail.

What if my artwork was uploaded before the art contest deadline and it was approved after the deadline?

No worries 😊 Regardless of the time your artwork is approved during validation process, as long as you've uploaded it before our deadline, it will be considered in our art contest.

Buy your own

Do I have to be registered on Displate to buy my own artworks?

If you are an artist and looking to buy your own artworks with a special artist's discount, you need to first sign up on Displate.

Is there a discount for artists to buy their own artworks?

You may buy your own artworks with 50% discount! 😊 The prices are as below:
M – 22 USD
L – 44,5 USD
XL – 74,5 USD

Will I get a commission if I order my designs?

There is none commission for purchase of your own artworks.

How can I buy my own artworks?

Please go to the section 'My profile' in the top right corner of the page and choose your Displates from 'Buy your own artworks' section. Also, you can go straight to the Buy your own artworks site. Just please remember, you need to be logged in.

Do I have to pay for shipping of my own prints?

Yes, our shipping fee is applied to all orders.

Can I return my own designs?

Yes, of course. You may return your own Displates as per our return policy. Please check it here.

May I buy other artists' artworks in this offer?

This offer is dedicated only for your own artworks.

Limited Edition

What is the Limited Edition?

The Limited Edition is our exciting new product! It brings you Displates enhanced with special modifications and printing techniques. Each Displate is manually marked with an individual number along with information about the total quantity of this particular series. Also, a certificate of authenticity is printed at the back of the Displate. You'll love it, we promise!😊

When do you publish Limited Edition Displate?

The release time of the new Limited Edition Displate is 00:01 GMT+2 every Thursday. We suggest setting up your watch right now😉

What are the sizes of the artworks in the Limited Edition?

At the moment M size Displates are only available in the Limited Edition.

Can I purchase an artwork from the Limited Edition with frames or gloss finish?

There is no possibility to customize an artwork. Sorry ☹

How long an artwork from the Limited Edition will be available for sale?

The sale of the artworks will be restricted by time and quantity so hurry up and make a choice!😉

What is an artist's commission for selling an artwork from the Limited Edition?

Usually, the commissiion is 10% of the net price of your artwork minus taxes and fees. However, the commission may vary as a result of the direct agreement between the artist and our Curation Team. Just please check here if PayPal is available in your country as all pay-outs are made via PayPal only.

How can I sell my artworks in the Limited Edition?

Our Curator Team will be choosing artworks for the Limited Edition and then contacting the artists to get approval for sale.

Can Artists set the price of the artworks in the Limited Edition by themselves?

The prices of the artworks in the Limited Edition are set up by the Displate Team.

Why can't I see a modified version of my artwork on my profile?

The Limited Edition artworks are published only on a separate landing page.

Can I buy my own artwork from the Limited Edition?

The Limited Edition Displates are excluded from ‘Buy your own’ offer.

Share and Earn

How to sell artworks as an artist with Share and Earn?

You need to register an artist’s account on our website to sell artworks with Share and Earn. Please go here and select the 'Submit portfolio' button to send us your portfolio. Just note that we verify only messages either with a link to an online portfolio or alternatively at least three samples of artworks. Also, we will contact only those artists whose artworks are in line with the vision of Displate. After getting our approval, please go to your profile page, collection or a single artwork and click ‘Share and earn’ button to create your Share and Earn link. Then share it around the world - place it on your social media, website, blog or wherever it fits!
Please note that those artists who will not get any response within the next five business days are considered as not accepted for Displate for which we are sorry.

What is an artist's commission in Share and Earn?

Within 30 days of sharing the link, you may earn a 41% commission of the net price of your artwork minus taxes and fees. Just please check here if PayPal is available in your country as all pay-outs are made via PayPal only.

What is an artist's commission of the Limited Edition Displate sold with a link Share and Earn?

It is 10% minus taxes and fees. Just please check here if PayPal is available in your country as all pay-outs are made via PayPal only.

What is an influencer's commission in Share and Earn?

It is up to 25% commission of the net price of an artwork.

How do you know the commission is mine?

We use special cookies for that. They help us determine the source of traffic and purchase on our site. Thanks to this trick we know who is responsible for the sales.

What happens if someone clicks on the link that I'm sharing, does not purchase it during the first session but comes back later and makes a purchase?

Cookies will help us with this. Once they are created, they are live for 30 days. Which means a user doesn't have to make a purchase right away for you to earn your commission. The purchase can be made anytime during that 30 days period for us to assign the commission to your account.

Do I have to pay to be able to use Share and Earn?

No, there is no additional fee to start working and earning with us.

How can I see my sales and earnings?

Please go to the top right corner of the page to find section 'Earnings'. Information related to sales and earnings is displayed in the sections 'My Commission' and 'Sales Statistics'.

How and when can I withdraw my earnings?

Your commission is published after the period of 24 hours of selling the product and then will be available to request the payment after the period of 10 days of selling the product. You will be able to withdraw money via PayPal once you earn at least 50 USD. Note: you will receive your pay-out within 45 days from the date of requesting.