Frequently asked questions

General

What are the sizes, weights and thickness of Displate products?

How to mount your products properly?

PRODUCT SIZE WEIGHT THICKNESS MOUNTING
Medium Displate 45cm/32cm (17.72"/12.6") 0.65kg (1.43 pounds) 0,3mm Click here
Large Displate 67.5cm/48cm (26.60"/18.90") 1.1kg (2.42 pounds) 0,3mm Click here
X Large Displate 90cm/64cm (35.44"/25.20") 2.6kg (5.73 pounds) 0,3mm Click here
Multiplate Vertical formats:
- 99cm/138cm (38.98"/54.33")
- 132.5cm/184.5cm (52.17"/72.64")


Horizontal formats:
- 99cm/91.5cm (38.98"/36.02")
- 132.5cm/91.5cm (48.62"/36.02")
- 138cm/65.5cm (54.33"/25.79")
- 166cm /45cm (65.35"/17.72"
0,3mm Click here
Displate Box 14,2cm /10cm (5,59”/3.93”) 0,05kg (0,11 pounds) 0,1mm Click here


Account

How do I create my account on Displate?

To create an account please go here and click the ‘Create an account’ button. Fill in the required information, your user name, email address, first and last name and next create your password. Finally, please select the ‘Create an account’ button located below the registration form.

Is my personal information safe?

Yes. Displate respects your privacy, therefore, we will never distribute any of your personal information that is submitted on our site. Please read more about Privacy Policy here.

How do I change my password?

Please go to the section ‘My profile’ in the top right corner of the page and ‘Account settings’ where you may change your password.

I forgot my password. How can I log in?

Please go to your login page and click on ‘Forgot password?”. We will send you a retrieval e-mail with the instruction to follow. Your login page is located here.

Can I change my login e-mail address?

Yes. Please go to the section ‘My profile’ in the top right corner of the page and ‘Account settings’ where you may change your e-mail address.

How do I delete my account?

To delete your account please go to the section ‘My profile’ in the top right corner of the page and ‘Account setting’. At the bottom you will find ‘Deactivate account’ button. Please note that all the content of your account will be deleted.

Order

How can I pay for an order?

You can pay with your credit card or via PayPal. Payments are made in USD, EUR, GBP, DKK, SEK, CHF. If you choose a different currency than mentioned above, the final charge is made in USD at the exchange rate of your bank.

Will I receive my confirmation e-mail?

Yes. As soon as you place an order we send the confirmation e-mail. If you don’t receive it, please check your spam folder to make sure it didn’t get lost there.

How to use a discount code?

Please enter a discount code to the discount code box located just below the order details in the cart. Please make sure you enter a discount code before checking out.

I forgot to apply a discount. Can you refund me a difference?

Unfortunately, we are not able to apply a discount to the order already paid. The only solution is to cancel the order and place a new one with a discount available on the website. However, please note that according to our cancellation policy the order can be cancelled only within 24 hours of placing it.

Can I get a discount for a bulk purchase?

If you plan to purchase at least 25 Displates at once, please contact us at [email protected]. We will be able to offer you a tailor-made offer based on your needs.

Can I change or add another item to my order?

Unfortunately, we are not able to amend the order already paid. The only solution is to cancel the order and place a new one. However, please note that according to our cancellation policy the order can be cancelled only within 24 hours of placing it.

How can I change my shipping address?

Please contact us here with your request and we will amend the shipping address on our end. In case if your order is already sent, we will contact the shipping company on your behalf to ask for a change.

Is the invoice included in the package?

We include invoices only when we ship outside EU.

Can I order a Displate with my own image?

Yes, you can. Please go here to either drag and drop your image or click ‘Upload’ button to upload your design. You will then have an option to crop the image. Finally, please click ‘Submit’ button to send your image. We will then do the rest to create your very own Displate.

Can you customise an artist’s design which is already published on your website?

Unfortunately, the designs on our website belong to our artists and we are not able to make any amendments. Every design is an artwork of a specific artist and therefore their intellectual property.

Can I buy digital art files?

The artworks found on Displate cannot be sold in a digital format. Each design on Displate is owned by artists who created them and it’s their intellectual property.

Do you offer gift vouchers?

Unfortunately, we do not offer gift vouchers.

Do you offer gift wrapping service?

We do not offer gift wrapping service as our metal posters are delivered in a gift-ready packaging as per below: Gift-ready packing

Can I cancel my order?

Yes. It is possible but not later than 24h after placing an order. This is due to the fact that after that time the products are printed.

I have cancelled my order. When I receive a refund?

Your refund should be finalized within 14 days of cancellation but we will do our best to do it asap.

Will there be any customs fee applied to my order?

Depending on the destination, there is a possibility of an additional duty fee. Its amount depends on a specific countries regulations. Any costs related to customs duties shall be paid by the buyer.

Mounting system

Is the mounting system included in the price?

Yes, it is. Our mounting system includes a magnet or magnets, depending on the size of your Displate.

Is it possible to stick a Displate on a wallpaper?

We generally recommend to mount a Displate on a flat, untextured surface. A lot of our customers stick it to their wallpapers, however we are unable to assess whether it will hold on your particular wallpaper.

Can I remove a magnet from the wall?

You can try to remove a magnet from the wall by using, for example, a hair dryer. The glue will warm up and get away from the surface easier. It is worth recommending that once a magnet is removed from the wall, it cannot be used again.

Can you recommend a different method of mounting?

In general, we do not recommend any other methods of mounting a Displate on the wall than using a magnet. However, we can suggest making a hole in the magnet and mounting it to the wall by using a nail.

Can I mount my Displate on the brick surface?

In general, we don’t recommend to mount a Displate on a textured wall. In this situation, we can suggest using a few pieces of adhesive gum to stick the Displate to the wall. Alternatively, you can make a hole in the magnet and mount it to the wall by using a nail.

Shipping

What countries do you ship to?

We ship to Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela.

How can I check the status of my order?

Please check it in the section 'Contact us' and 'Go here' by entering the first 6 digits of your order number.

What can I do if my parcel lacks its content, the received product has some defects or is damaged?

Please remember to always check the content of a parcel in the presence of a courier. If after opening the package you find out that it lacks its content or the product has some defects please register this with the courier and contact us through here.

What is the estimated time of delivery?

Expected delivery time is up to 3-5 business days, depending on the shipping destination. The shipping time includes manufacturing process, shipping and handling.

What are the shipping costs?

The shipping costs depend on the total weight of the package, the country of shipment and fuel fee. In order to check precise shipping costs, the chosen product must be added to the cart.

What shipping companies do you use?

All parcels are securely packed and sent by DHL or UPS couriers. We use UPS to ship our packages to European countries and DHL outside Europe.

Do you deliver to PO BOX, APO, FPO, DPO addresses?

Unfortunately, due to the shipping companies' restrictions on delivery to the above addresses, we might not able to send your order. We suggest using a regular address when placing an order. However, if you have already placed one please contact us here so that we can check if the shipping company is able to deliver your package.

Can I request my order to be delivered without a signature?

Should you wish your order to be delivered without a required signature please contact us here with your request and we will pass it to the shipping company.

Returns

What is your return policy?

You may return a Displate within 100 calendar days of delivery and you will receive 100% refund. The product is eligible for return if it is in the original state and the mounting system has not been used. Displate needs to be sent at the customer’s cost to the address provided here. After receiving the package the amount will be refunded to your account within 14 days. Please note that in case of returning only a part of the received Displates the original shipping costs won’t be refunded. As for Displate Box, no partial refunds are possible. Also, please note that our return policy is not applied to custom prints (custom prints are non-refundable).

What is the address for return?

The address is:
GWD Concept Sp z o.o.
ul. Bandurskiego 94
05-270 Marki
Poland

Can I exchange any of your products?

Unfortunately, no exchanges are possible. However, you can return you Displate within 100 calendar days of delivery and make a new order.

I have returned my order. When I receive a refund?

Your refund should be finalized within 14 days of receiving the package back but we will do our best to do it asap.

Artists

How to become a Displate Artist?

To become a Displate Artist, you need to first create an account on our website by going here and clicking the ‘Create an account’ button. Fill in the required information, your user name, email address, first and last name and next create your password. Finally, please select the ‘Create an account’ button located below the registration form. You will be then ready to start uploading your artworks. .

Do I have to pay something to become an artist on Displate?

No. Becoming an Artist on Displate is 100% free.

Do the artworks presented on Displate undergo any selection?

Yes. We reserve the right to reject any artwork during the validation process that is not in line with the profile of our website or doesn’t meet our technical criteria. The most common reasons for artworks rejection are: low quality files, inadequate borders or text too close to the edge.

What technical requirements have to be fulfilled by the artwork to pass verification?

- High print-quality
- Shortest side at least 2900px
- Minimum 300 DPI in RGB mode. JPG size up to 30MB
- 1.4:1 ratio for the best product fit (ex. 4060 x 2900px)
- No logos, no watermarks
- Minimal border width: 136px for M Displate, 91px for L, 68px for XL
- Text/content shall be from the edge at least: 181px for M Displate, 121px for L, 91px for XL
- The whole content of the design must be included in one uploaded file
- You must be owner of the image
- No multiple uploads of the same image with slightly changed colour palette or tiny detail
- You must be the owner of the image

How to upload artworks on the website?

After you sign in, please go to the section ‘My profile’ of the page and select ‘Upload new artwork’ to upload a single artwork or ‘Multiuploader’ to upload several artworks at once. Additionally, you can find ‘upload’ button on your account after simply clicking ‘My profile’ tab.

How do I delete an artwork?

Please go to your galleries and hover over the selected design. Click on ‘Edit’ and ‘Delete’ button will appear.

Can Artists set the price of their works by themselves?

Yes, however, there is a certain price range in which an Artist can set the price of his artworks. You can do that by hovering the cursor over your art in any of your collection and clicking on ‘Edit’ button.

How can I see my sales and earnings?

Information related to sales and earnings is displayed in the section ‘My profile’ in the top right corner of the page and ‘Sales Statistics’ and ‘Earnings’ sections.

When is the commission published on my account?

It is published after the period of 24 hours of selling the product. It will then be available to request the payment after the period of 10 days of selling the product.

As for the wholesale B2B commission, it is published and available to request the payment on the 6th day of each month or the next working day, for the sale from the previous month.

Is there a minimum pay-out threshold?

Yes. Payment will be made only once a minimum of USD 50 (fifty) is accumulated on your account.

How do I request pay-out?

Please go to the section ‘My profile’ in the top right corner of the page and click on ‘Earnings’ where you may request your pay-out by clicking ‘Request payment’ button and providing your PayPal e-mail address.

When do I get paid?

Payments are made within 45 days from the date of requesting the pay-out.

What is your copyrights policy?

Whenever you upload your artwork, you continue to control the rights to it at all times. We will protect your works and their copyrights. You can read more about copyrights here.

Agent Art

How to become a Displate Art Agent?

To become a Displate Art Agent, you need to first create an account on our website by going here and click the ‘Create an account’ button. Fill in the required information, your user name, email address, first and last name and next create your password. Finally, please select the ‘Create an account’ button located below the registration from.

Next pick the designs you like and promote them by sharing the links on your website, blog or socialmedia, etc

Add your unique code to any displate.com URL to create your Art Agent link.
Example: displate.com/eddie?merch=5ad9d19d723be

In case the URL already contains a “?”, then add "&merch=5ad9d19d723be" instead.
Example: displate.com?ref=menu&merch=5ad9d19d723be

You may earn 30% of any purchase that was made through your link within 30 days. Just please check here if PayPal is available in your country as all commission pay-outs are made via PayPal only.

How do you know the commission is mine?

We use special cookies for that. They help us determine the source of traffic and purchase on our site. Thanks to this trick we know who is responsible for the sales.

What happens if someone clicks on the link that I’m sharing, does not purchase it during the first session but comes back later and makes a purchase?

Cookies will help us with this. Once they are created, they are live for 30 days. Which means a user doesn’t have to make a purchase right away for you to earn your commission. The purchase can be made anytime during that 30 days period for us to assign the commission to your account.

What if I am an artist on Displate.com?

Now you can become an Art Agent as well! Promote your artworks and earn both Art Agent’s and Artist’s commission.

Do I have to pay to join the program?

No, there is no additional fee to start working and earning with us.

How can I see my sales and earnings?

Information related to sales and earnings is displayed in the section ‘My profile’ in the top right corner of the page and ‘Sales Statistics’ and ‘Earnings’ sections.

How and when can I withdraw my earnings?

Your commission will be published after the period of 24 hours of selling the product and then will be available to request the payment after the period of 10 days of selling the product. You will be able to withdraw money via PayPal once you earn at least $50. You will receive them within 45 days from the date of requesting.